Our Security Systems –
Safe and Reliable

Because data security is an essential requirement, your security is our top priority.

net-files data and documents are safely stored in high-security data centers, protected from unauthorized access and involuntary data loss.

The best security solutions are those that are reliable but take place in the background, allowing companies to focus on productivity. However, as an added assurance that protecting your data is of utmost importance, Utomi GmbH makes our security concept transparent to our customers. We want to ensure your security in every phase. Therefore, we offer security all in one package – during data transmission and archival, your data is protected from unauthorized access.

Data Centers
Utomi GmbH uses the infrastructure and data centers of Global Crossing. Global Crossing is a global provider of communication and information services. Well-known for its role in internet services, Global Crossing operates data centers all over the world. Its customers include more than 35 percent of the Fortune 500, as well as 700 carriers, mobile operators and ISPs. Global Crossing provides them -- and can Utomi -- a fully integrated and interoperable suite of IP and legacy services including IP VPN Service, VoIP Service and IP Video. And all of this is over our highly secure IP network, which is managed and operated end-to-end. It is a network that will not be replicated in the near future, if ever.
Server and Systems
Dell provides the standard server and storage systems used by net-files. Service contracts with additional manufacturers guarantee complete hardware replacement within 24 hours, assuring minimal downtime in cases where system maintenance is unavoidable. In case of component defect, net-files also reserves backups of its most essential hardware. All server systems are redundant. This means, if one system fails, all of its task will be taken over from a hot-stand-by system in the same data center. For maximum reliability there are other stand-by systems in a remote data center which can take over all tasks in the case of a major accident or catastrophe in the primary data center.
Protection from Unauthorized Access
All net-files users must select a unique username and corresponding password. The password must include a combination of letters, numbers and special characters to prevent fraud. System login is always transmitted via SSL-encryption, and server authenticity is guaranteed by Thawte, one of the world's premier certification organizations. Utomi GmbH uses a high-performance firewall cluster from the market leader, Checkpoint. Our environment consists of Firewall-1 computers in a Stonebeat cluster, as well as a dedicated management server where all log files and policy rules are stored. Should one of the Firewall-1 machines fail, its functions will be immediately taken over by another machine within the cluster. Should the management server fail, the Firewall-1 servers will continue operating independently. The firewall infrastructure is located and completely maintained by operators of the Level(3) data center. Systems dedicated to a specific customer are completely protected from access by other customers. In addition, there are dedicated switch ports used for each system. All systems are constantly monitored for potential intruders. Should there be any suspicious activity an administrator crew, on-call 24 hours a day, seven days a week, will immediately respond immediately.
Reliability
Utomi GmbH monitors all servers and applications together with its partners 24 hours a day, seven days a week. Should any problems arise with any system components, service teams are on call at all times. All systems and components are redundant. This ensures that the failure of a single component or system does not lead to the failure of the entire system, because the functions of the failed system are automatically subsitituted by another system. Should (in case of a fire or any other unforeseeable catastrophic event) a data center fail completely, it will be replaced in the shortest time possible by another data center within the hot standby system.
Data Security
All data stored in net-files are - as described above - protected against the access from unauthorized persons with the help of different and integrated measures. Accordingly all data are protected against loss and damage. All data is stored on mirrored drives, which are constantly monitored for reliability and replaced when necessary. Your data is backed up daily to a hot-stand-by system. Last but not least all data are transmitted overnight to another remote data center within the hot standby system. So you data are even secure at the event of fire or more catastrophic event in the primary data center.