The most common problem experienced by our customers is that all of a sudden one cannot log in anymore. Most of the time, the reason is very simple – customers are either using a different computer or new software has been installed (either directly onto the computer or within the work environment), which might have changed the following browser settings:
JavaScript was disabled
Cookies were disabled
Cookies as well as JavaScript are necessary for
net-files to function properly – please confirm that your browser settings are such that that Cookies
are always accepted and that JavaScript is enabled.
With Microsoft Internet Explorer, select the following:
Tools > Internet Options > Privacy
With Firefox, select the following:
Preferences > Privacy > Web Features
Forgot your password?
For security reasons, if you lose your password you will need to obtain a new one. To acquire a new, automatically-generated password via email:
Click on the link
Forgot Password?
Here you have to correctly type in your user name and then correctly answer a question regarding your password. If everything matches, net-files will automatically generate a new password and send it to the email address provided upon registration.
In the case where you did not provide a password question, forgot the correct answer, or you have a new email address and can't retrieve mail from the old account, you will have to contact your account administrator. Your account administrator can then ensure that a new password is generated and sent to your current email address.
If you are the account administrator and have forgotten your password, please click on the link Forgot Password?. If you are still having problems, click here to send an email to Customer Support.
Utomi offers software and ASP solutions for collaboration and web conferencing.
net-files the Extranet und Collaboration solution; the project area on the Internet.
net-conference the web conferencing, online meeting, teleconferencing,
video conferencing and web meeting solution.
